RETURN & REFUND POLICY

We believe in making "product returns" as easy as possible.

The step-by-step guide for returning a product will clarify the nuances and enhance the customer's experience.

Conditions of Return:

If a customer receives a damaged/defective or mismatched product, he or she may request a Return Authorization (RA) number within 30 days of the original delivery date.
Product returns will be permitted only with the assistance of a Return Authorization (RA) number.
The RA number will expire 7 days after it is issued. As a result, we encourage our customers to return the product as soon as possible.
Goods returned without a valid RA number will not be refunded and may be subject to an additional levy.
Restocking fees apply to goods returned with no defect/damage or mismatch (25% of the item price).

Refund Criteria for Issuing a Refund:

Check the following guidelines before shipping your product to avoid any delays or denials in processing your return:
Products must be shipped securely in their original manufacturer's packaging.
Products must be free of any damage, including (but not limited to) dents, scratches, cracks, abuse, defacement, or indication of removed screws/fasteners or seals, etc.

Note: Processing a return may take up to 15 business days from the time of receipt.

Products that arrive defective, damaged, or with missing units will be resolved as follows:

Note: Replacement items will not receive any additional credit.

Refunds will be issued in the original form of payment.